FAQs

Q. Where are you located?

A. We are located in the Collaborative Learning Hub (CLUB) in the Johnson Center, Room 311.

Q. I wish to schedule time to use one of the technology learning spaces in the CLUB, how can I do that?

A. The current procedure to reserve the technology learning spaces is to send an e-mail to irc@gmu.edu with a full explanation of what the equipment will be used for and the date and hours needed.

Q. Are there any prerequisites if I need to copy material using your facility?

A. Yes, you are required to have a signed and stamped Copyright Form approved by the Copyright Center for copying any material that is copyrighted. Please check with the Copyright Office’s webpage at http://copyright.gmu.edu.

Q. I have some media I need to copy; do you have the hardware to support it?

A. Yes, for large amounts of data or movies we have DVD Burners, and CD-RW/R’s. For text and images inside books we have two flatbed scanners and a form-feeder with compatibility to Adobe Acrobat and Adobe Photoshop. IMPORTANT: Please read previous Question. You must have a completed, signed, and approved Copyright form to use our facility for copying media.

Q. Do you offer workshops? How much do they cost? Who may register?

A. Yes, we offer a plethora of workshops ranging from topics such as PowerPoint, Dreamweaver, Photoshop, as well as Blackboard. Please check the list of upcoming IT Training workshops.
The workshops are free to students, faculty and staff members and only require registration using an existing IT Training account.

Q. I am trying to register for your workshops but it keeps telling me that I need an IT account, how do I get an account?

A. Please visit IT Training Registration and Account page to check to see if your account already exists or to sign up for a new one. Once you have registered for an IT Training account, you may then register for any of the classes.

Q. I am working on an extensive project and need to come back multiple times. May I leave my data on your computer or on your servers?

A. No, our computer’s temp directories are wiped clean every evening and our server space is limited through strict guidelines. Please bring with you a portable storage device (i.e. flash drive or mini hard drive) so that you may copy your material to take with you. We are NOT responsible for any lost data on our machines.

Q. I have a website that needs to be updated and a database that needs to be maintained, but I don’t have the time. Is there anyone there that can do this for me?

A. No, our lab and facility are for training purposes only. Our Lab Assistants and Senior Staff may only help guide you through any questions you may have regarding any of the software packages on our machines. At no point during your session with a Lab Assistant are they to take control of the mouse to do any work for you.

Q. What are your hours? Do they change during the year?

A. Yes, we run regular hours Monday -Thursday 9am-7pm and Friday 10am-6pm during the school semesters and run limited hours during winter and summer breaks. Please check the IRC main page at http://www.irc.gmu.edu to see what our hours are and when we are open.